INTRODUCTION

The Laundry Room (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or communicate with us, including by text message.

By using our Services, you agree to the terms of this Privacy Policy.

INFORMATION WE COLLECT

• Contact information: name, phone number, and email address.
• Order information: details needed to notify you when your laundry is ready.
• Communications: your messages to us and our replies (including SMS).
• Device and usage information: IP address, browser type, and how you interact with our website.

We do not sell or rent your personal information.

HOW WE USE YOUR INFORMATION

• Send you text message notifications when your laundry order is ready.
• Provide customer support and respond to your inquiries.
• Improve our website and services.
• Comply with legal obligations.

SMS/TEXT MESSAGING PROGRAM

By providing your mobile phone number, you consent to receive text messages from The Laundry Room:

• Message frequency: varies per order.
• Message & data rates may apply.
• Reply STOP to opt out at any time.
• Reply HELP for help.

We only use your phone number for order-related notifications and customer communication.

HOW WE SHARE INFORMATION

We may share your information only in limited circumstances, such as:

• With service providers (e.g., Shopify for hosting, SMS vendors for messaging).
• When required by law, regulation, or legal process.
• To protect the security of our Services or the safety of our customers.

SECURITY & RETENTION

We take reasonable measures to protect your personal information. However, no method of transmission is completely secure.

We retain your information only as long as needed to provide our Services and comply with applicable laws.

CHILDREN’S PRIVACY

Our Services are not directed to children under 13, and we do not knowingly collect personal information from them.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

CONTACT US

If you have any questions about this Privacy Policy or our practices, please contact us at:

Email: info@thelaundryroomhq.com